Forest Radiance Clinic
1. Important notice
This Privacy Policy explains how Forest Radiance Clinic (“we”, “us”, “our”) collects, uses and protects your personal data, why we are allowed to do so by law, who may have access to your personal data and what your rights are.
We take your privacy seriously and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
Forest Radiance Clinic is a UK-based skincare and wellness clinic and is the data controller of the personal data you provide to us.
This Privacy Policy also applies to former clients of Seaview Beauty Clinic, where services are now continued under Forest Radiance Clinic with the same ownership.
You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes at any time. Further details of your rights are set out in section 8 below.
2. Personal data we may collect and why
Personal data means any information that identifies you as an individual, either directly or indirectly.
We may collect and process the following categories of personal data:
Contact details – such as your name, email address and telephone number, to communicate with you regarding enquiries, appointments, services or marketing communications;
Client and appointment information – information relating to treatments or services you have received or enquired about;
Correspondence – information you provide when contacting us by email, telephone, online forms or other means;
Marketing preferences – your communication preferences and opt-out requests;
Website usage data – information about your visits to our website, including IP address, browser type, pages visited and similar technical data, collected via cookies and similar technologies.
3. Cookies
Our website uses cookies and similar technologies to distinguish you from other users and to improve your experience.
Types of cookies we may use:
Essential cookies – required for the website to function properly;
Analytics cookies – used to understand how visitors use our website and to improve its performance;
Functionality cookies – used to remember your preferences;
Third-party cookies – for example, from analytics or social media platforms.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the website.
For more information about cookies, visit www.allaboutcookies.org.
4. How we use your personal data
We use your personal data for the following purposes:
to provide skincare and wellness services you request;
to manage appointments and client records;
to respond to enquiries, complaints or requests;
to communicate important service or clinic updates;
to send newsletters and promotional communications;
to improve our services and client experience;
to comply with legal and regulatory obligations.
5. Direct marketing
Email marketing (soft opt-in)
We may send you newsletters, clinic updates and promotional offers by email where:
you are a current or former client of ours;
the communications relate to similar skincare or wellness services; and
you have not opted out of receiving such communications.
This processing is carried out on the basis of our legitimate business interests, in accordance with UK GDPR and PECR.
You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in any email or by contacting us directly.
SMS marketing
We will only send SMS marketing messages where you have provided explicit consent or where otherwise permitted by law. Every SMS message will include a clear option to opt out (for example, by replying “STOP”).
6. Legal grounds for processing
We process your personal data on one or more of the following legal bases:
Consent – where you have given clear consent for specific purposes (for example, SMS marketing);
Contract – where processing is necessary to provide services to you;
Legal obligation – where processing is required to comply with applicable laws;
Legitimate interests – where processing is necessary for our legitimate business interests, such as informing former clients about similar services, provided your rights and freedoms are not overridden.
7. Who we share your personal data with
We may share your personal data with trusted third parties who act as data processors on our behalf, such as:
website and IT service providers;
email and SMS marketing platforms;
booking or client management systems.
We do not sell your personal data.
In certain circumstances, we may disclose personal data where required to do so by law or to protect our legal rights.
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with data protection law.
8. How long we keep your personal data
We retain your personal data only for as long as necessary for the purposes for which it was collected, including:
legal and regulatory requirements;
accounting or tax obligations;
resolving disputes.
Marketing contact details are retained until you unsubscribe or request deletion, unless a longer retention period is required by law.
9. Your rights
You have the following rights under data protection law:
the right to be informed;
the right of access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to data portability;
the right to object to processing;
the right to withdraw consent at any time;
the right to lodge a complaint with the Information Commissioner’s Office (ICO).
10. How to contact us
If you wish to exercise your rights or have any questions about this Privacy Policy, please contact us:
Email: info@forestradianceclinic.co.uk
Forest Radiance Clinic
United Kingdom
You also have the right to make a complaint to the Information Commissioner’s Office (ICO):
www.ico.org.uk
11. Links to other websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
Last updated: 01/01/2026